FAQ

1.Q: What kind of company is chencai Supply Chain? What makes it different from other customizing companies on the market? A: chencai Supply Chain is a factory specialized in providing flexible customization services for cross-border e-commerce sellers. We can offer customized services such as one-piece minimum order, customized production, one-order-one-design, etc. Our advantages lie in fast speed, high quality, complete product categories, competitive prices, comprehensive services, and support for various personalized packaging options. We also provide services such as FBA, dropshipping, B2B, etc. Sellers only need to focus on sales without worrying about the supply of goods.

 

2.Q: Is the price on the website the final price? Are there any discounts for wholesale or long-term dropshipping? A: The price on the website is the retail price for one custom-made item. Generally, the prices for wholesale and long-term dropshipping will be lower. Please contact us via email and we will get back to you within 24 hours.

 

3.Q:What is the lead time for product customization and shipping time? A: Typically, for small orders, after confirming the mockup or sample, we can ship within 72 hours. For larger quantities, such as FBA or B2B wholesale, we will communicate with the customer to determine the specific delivery time. As for shipping time, taking the United States as an example, for small packages under 2KG sent from China, our current logistics partners are YUN and JT, and their transit time is usually 7-15 days. If an order is urgent, DHL can be used, which usually takes 2-5 days. Of course, the delivery time may vary for remote areas.

 

4.Q：How do I send my products to FBA? Are there any extra fees involved? A：Firstly, customers need to confirm the FBA quantity, shipping method, and other related information with our customer service. Then, send us the barcodes generated in Amazon and the labels for the outer boxes. The labeling is completely free of charge. Due to the size limitation, we can compress the products one by one to reduce the delivery cost of FBA. Please confirm the carton quantity and size with our customer service when placing the order. 5