退款政策

Refund Policy

We value your satisfaction, and our goal is to provide you with the best shopping experience. If for any reason you are not satisfied with your purchase, we have established a Refund Policy to address your concerns. Please read the following terms and conditions carefully before requesting a refund:

  1. Eligibility: To be eligible for a refund, you must contact our customer service within 14 days of receiving your order. After this period, we cannot guarantee a refund or exchange. To complete your refund request, you will be asked to provide your order number, the item(s) you wish to return, and a brief explanation for your dissatisfaction.

  2. Condition of Items: To qualify for a refund, the item(s) must be returned in their original condition – unworn, unwashed, and undamaged – with all original packaging, tags, and accessories included. Please note that we reserve the right to refuse a refund if the returned items do not meet these criteria.

  3. Shipping Costs: You will be responsible for the shipping costs associated with returning the item(s) to us. Original shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe arrival of your returned items.

  4. Processing Time: Once we receive your returned item(s), we will inspect them and notify you via email regarding the approval or rejection of your refund request. If your request is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

  5. Exceptions: Please note that certain items, such as personalized or custom-made products, gift cards, and items on sale or clearance, are not eligible for refunds. If you have any questions about the eligibility of a specific item, please contact our customer service team for assistance.

We encourage you to contact our customer service team if you have any questions or concerns regarding your purchase or our Refund Policy. We are here to help and will work with you to ensure your satisfaction.